A Zscaler service outage is causing loss of connectivity, packet loss, and latency for customers, with no information available as to what is causing the disruption.
The outages occurred at approximately 8 AM EST on Tuesday, with some Zscaler customers on Twitter claiming to be “hard down,” while others telling BleepingComputer that they are experiencing heavy latency and packet loss.
Some DCs are working but it’s overall shaky situation. We routed road warriors now to certain stable DCs which is the only workaround by now.
— Slobba (@Slobba4) October 25, 2022
— JuanPablo Santander (@jpsantander) October 25, 2022
@zscaler makes me sad
I’m going to walk up to the cloud itself and give it a piece of my mind#zscaler
— Jared (new & improved) (@jrodhdog) October 25, 2022
Unfortunately, Zscaler has not indicated any service disruptions in their VPN or connectivity solutions. The company has also not published any new incident reports to its Zscaler Trust site, so customers do not know what is the causing the issues.
BleepingComputer has reached out to Zscaler to learn more and will update this story when more information becomes available.
This is a developing story.